Refund policy

Digital Downloads: Our products are digital downloads, and once the purchase is completed and the product is delivered, we do not offer refunds. By making a purchase with J5 Music, you acknowledge and agree that all sales of digital downloads are final.

Non-transferable: Purchased digital downloads are non-transferable. You may not resell, share, or otherwise distribute the purchased digital download to any third party.

Download Issues: If you experience any issues with downloading the purchased digital product, please contact our customer support at jonathan5music@outlook.com for assistance. We will make every effort to resolve the issue promptly.

Quality Assurance: We strive to provide high-quality digital products. If you encounter any issues or have concerns about the quality of the digital download, please contact us at jonathan5music@outlook.com with a detailed description of the problem, and we will investigate the matter.

Modification of Terms: J5 Music reserves the right to modify this no-refund policy for digital downloads at any time. Any changes will be effective immediately upon posting on our website.

Contact Information: If you have any questions or concerns about this no-refund policy, please contact us at jonathan5music@outlook.com.

By making a purchase with J5 Music, you acknowledge that you have read and understood this no-refund policy for digital downloads.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All charges incurred when purchasing downloaded J5 music products from the J5 music shop cannot be refunded or exchanged in whole or in part, regardless of the payment method.